Garage Door Repair Scams: Red Flags and How to Check a Company in Roanoke
Most garage door companies are honest. A few use the same tricks over and over. Here are the warning signs, and how to check any company before you let it start work.
How most garage door repair complaints start
Homeowners describe the same story again and again in forums and reviews. An ad promises a very low service call price. A technician arrives, takes the door apart or looks at it for a few minutes, then quotes a far larger price for parts and labor. The homeowner feels stuck with a half taken apart door and says yes.
You can avoid most of it by getting the price in writing before any work starts, and by checking the company first.
Garage door stuck or not working right?
Call now. We give you a price range on the phone and a written quote on site. Same day service is available.
Call 877-591-6531Email usWarning signs in any garage door quote
- A very low advertised service call price, with no mention of parts
- A quote that cannot be written down on the spot
- Pressure to replace the whole door when the problem is one spring or cable
- Being told the door is unsafe with no explanation of what is wrong
- No company name, no street address and no phone number a person answers
- A parts list with no spring size or cycle rating
- The door taken apart before you approve the price
- A different company name on the truck, the invoice and the website
How to check a garage door company in Virginia
- Get the basicsAsk for the company name, street address and a phone number. Call it back.
- Ask about certification and insuranceAsk for the technician’s certification and proof of insurance.
- Look up the license when it appliesVirginia licenses contractors through the Department of Professional and Occupational Regulation (DPOR). Check the DPOR website, and ask whether your job falls under licensing.
- Read real reviewsRead recent reviews and the bad ones too. Look for how the company answers complaints.
- Check the Better Business BureauThe BBB lists complaints and responses.
- Get a written quoteParts and labor listed separately, with a total, before any work starts.
- Compare a second quoteIf the gap is large, ask why. See our cost guide for published ranges.
Get same day garage door repair in Roanoke
Tell us what you see and hear. A technician can be on the way today.
Call 877-591-6531Email usWhat you get from us
- A price range on the phone
- A written, line by line quote on site before any work starts
- No teardown until you approve the price
- Parts named with their size and rating
- A real address: 1325 Jamison Ave SE, Roanoke, VA 24013, and a phone that is answered: 877-591-6531
- Ask us for our certification details any time
Garage door repair scam questions
Are $29 or $39 garage door service call ads a scam?
They are a warning sign when the ad says nothing about parts and labor. Ask what the price includes and get the repair quote in writing before any work starts.
What should I do if I already agreed to a high price?
Ask for the quote in writing, ask what each part is, and call a second company for a comparison. If you paid by card, call your card company and ask about disputing the charge.
Is it a scam when a technician says the door is unsafe?
Not always. Some doors really are unsafe. A good technician shows you what is wrong, explains it and gives you a written quote.
How do I know a company is local?
Look for a real street address, a local phone number that is answered and a name that matches the truck, the invoice and the website. Call and ask where the technician is based.
Do not risk a broken spring or cable
Springs and cables hold stored force. Call a certified technician instead of trying it yourself.
Call 877-591-6531Email us
Need a garage door repaired in Roanoke?
Call 877-591-6531 and tell us what you see and hear. You get a price range on the phone and a written quote before any work starts. Same day service is available.
877-591-6531